Support Center
We're here to help. Response time: 24–48 hours.
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Billing & Subscriptions
For refunds and billing issues, see our Refund Policy or contact us with your order receipt.
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Report a Bug
Found something broken? Please include your device model, OS version, and steps to reproduce the issue.
Frequently Asked Questions
How do I cancel my Premium subscription?
iOS: Go to Settings → [Your Name] → Subscriptions → QuranHabit → Cancel Subscription.
Android: Open Google Play → Menu → Subscriptions → QuranHabit → Cancel.
You'll keep access until the end of the billing period.
My streak reset but I read yesterday. What happened?
Streaks reset at midnight local time. If your reading session started before midnight and ended after, the reading may have been recorded for the next day. Try reading a couple of hours before midnight to be safe.
The audio is not playing. How do I fix this?
Check your internet connection first. If you're in offline mode, make sure you have downloaded audio for the selected reciter in Settings → Reciter. Also ensure your phone is not on silent mode. Audio plays through the media channel, but some devices require you to unlock volume separately.
Can I use the app without internet?
Yes. The Quran text is always available offline (cached after first load). For offline audio, download a reciter in Settings → Reciter. For offline Mushaf page view, download it from Settings → Online Mushaf (~190MB).
How is hasanah calculated?
Based on the hadith: "Whoever recites a letter from the Book of Allah will receive a hasanah, and the hasanah is multiplied by ten." (Jami at-Tirmidhi 2910). We count Arabic letters in each ayah and multiply by 10. The "letters" count excludes vowel marks (harakat) and counts root letters only.
I lost my reading progress after reinstalling. Can I recover it?
Yes, if you were signed in. Your reading progress is stored on your device and, once you sign in with Google or Apple, it is also synced to your account. Reinstall the app, sign in with the same account, and your progress, stats and leaderboard participation come back. If you never signed in, your progress lives only on that device and is deleted when the app is uninstalled, so please sign in before reinstalling.
How do I change the translation language?
Go to Settings (tap the sliders icon in the reading screen header) → Language Settings → tap your desired language. It will load for the next ayah.
Is the Quran text accurate?
Yes. We source the Arabic text from the Quran Foundation API which uses the official Uthmanic Hafs script, the same standard used worldwide. Translations are published editions carried under their publishers' own terms and credited in the app; we do not edit them, and a check of each language against that language's own sources is planned.
Account Deletion
Want to delete your QuranHabit account and all associated data? Visit our Account Deletion page for step-by-step instructions.
Still Need Help?
Can't find your answer? Email us directly at support@quranhabit.com and we'll get back to you within 24–48 hours. JazakAllah Khair.